Absa is leading the way with several initiatives for customers and employees with disabilities, creating an environment that is accommodating of needs and where all people feel valued and respected.
Absa’s Disability Support Fund, which has been running for over a year, is aimed at enhancing their disability offering to employees with disabilities, with assistive devices and taking care of the special needs of disabled employees or their disabled dependants.
They have already provided hearing aids; visual aids; specialised wheelchairs; artificial limbs; school fees at special schools and in some cases, even remodelled entire branches to accommodate employees with disabilities.
Absa hosts countrywide Employee Disability Forums, giving a voice to all employees with disabilities. The Absa National Disability Forum launching in June 2008 will further assist employees with disabilities.
Customer needs have also been addressed with initiatives focusing on access to Absa branches and services; product and service design for disabled customers; fee structuring for customers with disabilities and last year, Absa placed wheelchairs and magnifiers in 143 major branches nationally to assist disabled and elderly clients.
Absa now offers specialised ATM cards for blind customers, and have 16 500 ATM cards for the blind.
Absa ATMs have now been redesigned to accommodate people with disabilities with the commitment that all ATMs and Self Service kiosks rolled out in future will be according to those specifications.
Absa’s sponsorship of Casual Day, as well as the African Employers Forum – of which Absa is a founder sponsor is further evidence of its commitment to this cause. Absa’s view of transformation includes increasing access and participation to all South Africans, including our disabled or differently abled colleagues and customers.